TV Cleaner AI • Help & Support

TV Cleaner AI · Support

Platform: iOS (iPhone with iOS 26.5+)
Compatible Devices: Android TV & Google TV
Response Time: Usually within 48 hours

Email us at the address above: we usually reply within 48 hours.
Please include your TV model, its Android TV or Google TV version, and what you see on screen. A screenshot helps a lot.

📶

Local Network

Direct communication over your home Wi-Fi network.

⚡

Fast Setup

Activate wireless debugging in 5 simple steps.

🔄

Easy Restore

Apps are only disabled; full restore is always free.

🛡️

System Apps Safe

Essential operating system features are never touched.

1

What you need

  • An iPhone with iOS 26.5 or later.
  • A TV or box running Android TV or Google TV (for example Chromecast with Google TV, Sony, TCL, Hisense, Philips, Xiaomi, NVIDIA Shield).
  • iPhone and TV on the same Wi-Fi network.
⚠️
Unsupported TVs: Samsung (Tizen), LG (webOS) and Roku TVs don't run Android, so they can't be cleaned, but the app includes a guide to reduce tracking on them too.
2

First connection

Follow these steps to connect your iPhone to your TV:

1
On the TV, open Settings › System › About and press Android TV OS build 7 times, until you see “You are now a developer”.
2
Go back, open Developer options and turn on Wireless debugging.
3
Open the app: it finds the TV on its own. Tap it and follow the steps.
4
When asked, on the TV choose Wireless debugging › Pair device with pairing code and enter the 6-digit code in the app.
5
If the TV shows “Allow debugging?”, choose Always allow.
ℹ️
Menu names can vary slightly between brands: the app shows the right path for your TV.
3

Common problems

The app doesn't find the TV

  • Make sure iPhone and TV are on the same Wi-Fi network (not a guest network).
  • On the iPhone, open Settings › Privacy & Security › Local Network and turn on TV Cleaner AI.
  • Tap + in the app and enter the TV's IP address by hand. You'll find it on the TV under Settings › Network & Internet, by selecting the connected network. For wireless debugging, use the port shown on the Wireless debugging screen.

The pairing code doesn't work

The code changes every time you open the pairing window on the TV. Open it again, enter the new code right away and keep the window open until the app confirms.

After a TV update, some apps or ads came back

Updates sometimes turn apps back on. Open the TV in the app and check again: you can switch them off with one tap.

I want my TV back the way it was

Apps are only disabled, never deleted. In the app, open the TV, tap ⋯ › Restore everything and the TV goes back exactly as it was. Restoring is always free.

The TV still shows the old Home

Press Home on the remote and pick the new Home as the default if the TV asks.

4

Purchases

TV Cleaner AI Premium is a one-time purchase, no subscription, valid on all your TVs.

  • New iPhone or reinstalled the app? Open the Premium screen and tap Restore purchases, using the same Apple Account you bought with.
  • Refunds: are handled by Apple. You can request one at reportaproblem.apple.com.
5

Safety and privacy

  • The app talks to the TV only over your local network, straight from your iPhone. There are no servers in between.
  • Essential system apps are protected and never touched.
  • We don't collect personal data. Details in the Privacy Policy and Terms of Use.

Security tip: After cleaning you can turn Wireless debugging off on the TV; turn it back on only when you want to use the app again.